WEBSITE HELP
FREQUENTLY ASKED QUESTIONS
To assist our fellows and our visitors with their frequently asked questions, we've included the following list of questions along with their corresponding answers for your review. Please feel free to Contact Us if you have additional questions not answered below. Thank you!
Website Questions
- How do I login to the Members Only area of the website?
- How do I reset my password if I forgot or lost the original?
- How do I change my password to something new?
- Why can't I login to the Members Only area of the website?
- How do I change my email address for login?
Application Questions
- How do I pay my application fee?
- How do I check on my application status?
- How can I submit my CV and references to my application?
Membership Questions
- How do I pay my dues or make other payments to the College?
- How can I locate other fellows of the College?
- How can I rejoin the College after I've withdrawn or my fellowship has lapsed?
Journal and Museum Questions
HOW DO I LOGIN TO MEMBERS ONLY?
To login to the Member Only section of the website, you need to know two things:
- Your email address on-file with the College
- Your unique access password to login
If you do not know your email on-file, please send an email to our website assistance team for more help. They can locate you online and assist you to access the Member Only section of our website. You may be asked to provide contact information, mailing address, or phone number to confirm your identity in our membership database.
If you do not know your password to access the site, please click here to learn how to reset an unknown password using our online system.
Should you know both, click the link below to login and get started today!
HOW DO I PAY MY DUES?
A new enrollment feature now exists. An auto-renewal capability is provided, whereby enrollment for the next year is done
automatically. Should you wish to turn-off this feature, follow the instructions.
Paying the invoice is simple, and we offer a secure methods of payment to all direct-billed members:
- Online, via the International College of Surgeons website either via credit card or electronic check.
While payment via postal mail is acceptable, we encourage our members to pay online so they can save their payment details securely for future renewals. All data is stored in a fully PCI-DSS compliant manner with our credit card processing partner, Authorize.net. To make a payment online, you need only:
- Login to icsglobal.org using your email address and password
- Click Member Home in the upper-right corner of the screen
- Click Billing along the left-hand side of the screen
- Any unpaid invoices will show a "Pay" button next to them on the list, simply click Pay to make a payment on that invoice
- Choose either a Credit Card or Check payment, and enter your account details in the provided fields
- Click Make Payment to complete the transaction
Once payment is complete, you will receive an email with an updated invoice that marks your order paid-in-full. Keep this for your records and for any potential tax purposes in your local region. If you need additional assistance to manage your billing profile, please email jennifer@icsglobal.org.
HOW DO I CHECK MY APPLICATION STATUS?
Once your application has been submitted, your CV and references provided, and your payment for the application fee has been paid-in-full, there is a 6-8 week brief waiting period will occur.
1. Applications, a email notification will be sent to the applicant indicating that your application is now before
the membership committee. If the application is approved by the membership committee, a second
notification will then be received by the applicant indicating that the application is before the International
Executive Committee. If the application is approved by the Executive Committee, then the applicant will receive a welcome letter. Should the application be declined or rejected, the applicant will receive a
notification to this effect.
There is not currently a detailed application status page, but by logging in to the site you can see a rough process on any next-steps or additional information we require for your membership application to process successfully. Please login and click Application Status to learn more and ensure you have completed all required steps.
If you have questions on your application status, please send an email to Jennifer Tran, CFO. You can reach Jennifer by emailing jennifer@icsglobal.org or by calling +1 (312) 642-3555.
HOW DO I SUBMIT FOR PUBLICATION?
The journal, International Surgery, accepts submissions from members of the College as well as professionals in the fields of surgery or surgical sciences from around the world. Submission guidelines are covered in detail, as well as the full submission process, on the official International Surgery website. Click the button below to read more.
WHAT IF I FORGOT MY PASSWORD?
Sometimes users lose or forget their login passwords to the website, but there is a very simple process to reset your password. Simply click the button below and enter your email address to generate a password reset link. You will receive an email from the College shortly with a link to reset your password. When it arrives:
- Click the link in the email from the International College of Surgeons to reset your password
- Enter a new, strong password that you will remember into the box
- Re-enter the password in the second box to confirm you have typed it correctly
- Click Save to set your new password
Your password is now successfully changed. Be sure to write down or save your password somewhere safe, and if you ever lose or forget your password you can always reset it again following these instructions. You can also request assistance from our website support team if the above instructions are not clear. Click below to begin the process at step two.
HOW DO I CHANGE MY PASSWORD?
To change your password to one you will better remember, the process is quite simple. Simply follow the below steps to complete the password change:
- Click the button below to Change Your Password
- Click Generate Password to show the password change screen
- Delete the random text it generates, unless you choose to use that password to login to the site
- Enter your desired password in the box labeled "Add Your New Password"
- Click Save Changes
Your password is now successfully changed. Be sure to write down or save your password somewhere safe, and if you ever lose or forget your password you can always reset it to something new to regain access to the site. You can also request assistance from our website support team if the above instructions are not clear. Click below to begin the process at step two.
WHY CAN'T I LOGIN TO MEMBERS ONLY?
There are a number of reasons why your account is not able to access the members-only section of the International College of Surgeons website. Basic troubleshooting steps include checking your username, your password, and ensuring your membership is up-to-date in order to load the various features of the site. We recommend:
- Clearing the cache on your web browser to ensure it is working properly; PC Magazine has an excellent guide you can follow online
- Ensuring you are using the correct email address; the system only recognizes the email we use to send communications so make sure your email is up-to-date
- Are you using the correct password? You may need to reset your password to ensure you can login properly
- Is your membership still active? If you have lapsed, you will see a membership renewal screen instead of Member Home; be sure to pay any past-due invoices immediately
If you continue to have issues accessing the site, we recommend emailing our technical support department. They will further assist with getting you access to the site.
WHERE IS THE MUSEUM LOCATED?
The International Museum of Surgical Science, a division of the International College of Surgeons (ICS), maintains over 10,000 square feet of public galleries committed to the history of surgery, and an exquisite permanent collection of art and artifacts from the history of Medicine. The Museum supports its Mission through medically themed exhibitions and programs, in addition to a strong contemporary art exhibition program.
Located directly next door to the global headquarters of the International College of Surgeons, you may visit the museum year-round. Hours, directions, and maps for parking and public transportation are included on the IMSS website. Click the button below to open their website; explore and learn more about the Museum and plan your visit today!
HOW DO I LOCATE OTHER FELLOWS?
In order to protect your privacy, and to comply with the laws of various regions around the globe where we have members, there is no member directory or listing available to Fellows of the International College of Surgeons. At a future date, we may adopt these features for our members and enable a worldwide directory of your peers, but for now you can only see and update your own membership data in our database. Please feel free to contact us with comments or questions, or have your Section President bring up the topic at the next meeting.
HOW DO I SUBMIT MY CV OR REFERENCES?
If you forgot to submit your CV during your application process, or did not have a digital copy to submit to the College at the time of application, please send an email to Jennifer Tran, CFO with your CV and reference information. You can reach Jennifer by emailing jennifer@icsglobal.org or by calling +1 (312) 642-3555.
HOW DO I REACTIVATE MY MEMBERSHIP?
Members who have allowed their Fellowship to lapse due to nonpayment may contact Jennifer Tran for more information on how to activate their membership. There is no need to reapply to the College, simply contact Jennifer or call us at +1 (312) 642-3555 to rejoin at any time.
HOW DO I CHANGE MY EMAIL ADDRESS?
To change your email address we have on file, simply follow the below steps to update your records in the Member Home section of our website:
- Click the button below to Change Your Email
- Enter your new email address in the Account Email field
- Click Save Changes
You will receive an email confirming your change within a minute of entering your new email address. You must click the link to activate your new email address before it takes effect. Failure to click the link will prevent your new email address from taking effect! You can also request assistance from our website support team if the above instructions are not clear.
HOW DO I PAY MY APPLICATION FEE?
Paying the application fee is simple, and we offer two primary methods of payment to all potential members, both online via the International College of Surgeons website:
- via credit card (Visa, Mastercard, American Express, or Discover cards)
- or via electronic check (must be drawn in US funds from a US bank)
All data is stored in a fully PCI-DSS compliant manner with our credit card processing partner, Authorize.net. To make a payment online, you need only:
- Login to icsglobal.org using your email address and password created when you applied
- Click the button below to load the payment page
- Choose either a Credit Card or Check payment, and enter your account details in the provided fields
- Click Check Out to complete the transaction
Once payment is complete, you will receive an email with an updated invoice that marks your application fee as paid-in-full. Keep this for your records and for any potential tax purposes in your local region. If you need additional assistance to manage your billing profile, please email jennifer@icsglobal.org.
NEXT STEPS
Join
If you're ready to join your fellow surgeons in the largest global community of your peers, click below to fill out an application!
Publish
We have most-respected peer-reviewed medical journal in the industry. Learn more on how to publish with us today!
Donate
Want to contribute to our ongoing projects and the international community of surgeons? Click below to make a donation!
Visit
North America’s only museum devoted to surgery is right here in Chicago. Learn more on how to visit by clicking the link below!